WEBSITE TERMS AND CONDITIONS

Effective date: 7 August 2026  |  Version: 1.3

 

1. About us and these Terms

These Website Terms and Conditions (Terms) are issued by QUIVER COLLECTIVE DESIGNS PTY LTD ABN 28700230673 trading as QUIVER COLLECTIVE DESIGNS (we, us or our). Our website is quivercollectivedesigns.com.au. Contact us at quiverdesign25@gmail.com, 0404 383 048 or 22 Murray St, North Ward, Townsville, QLD 4810.

The Website is a portfolio, information and point-of-contact channel only. It does not provide a shopping cart, checkout or direct online ordering. Submitting a contact form or other enquiry does not place an Order, reserve a Product or production capacity, constitute acceptance of a quotation, or require either party to proceed. Any Product, service, commission or Design Licence is discussed and ordered separately in writing after an enquiry. The purchasing clauses apply only when these Terms are supplied or referenced in the applicable Order Documents and an Order is accepted under clause 11.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

 

2. Definitions

ACL means the Australian Consumer Law in Schedule 2 to the Competition and Consumer Act 2010 (Cth). Business Day means a day other than a Saturday, Sunday or public holiday in Queensland. Consumer has the meaning given by the ACL.

Custom Product means a product cut, printed, altered, personalised or manufactured to your specification. Digital Product means a downloadable pattern, design, file, template or other digital content. Design Licence means an express permission to use a design within stated limits. Product includes physical products, Digital Products and Custom Products.

Order means your request, made after an enquiry, to purchase a Product, service or Design Licence that we expressly accept in writing. Order Confirmation means our written acceptance. Order Documents means the applicable quotation or proposal, Product Information, specifications, shipping information, payment requirements, these Terms and any other document expressly incorporated into the Order. Product Information means the written description, specification, sample description or order schedule included in the Order Documents. Website portfolio content is general information only unless it is expressly repeated or incorporated in the Order Documents.

 

3. Acceptance and electronic contracting

You accept the website-use clauses by using the Website after being given reasonable notice of them. Submitting an enquiry is not acceptance of the purchasing clauses and does not create an Order. The purchasing clauses apply when you sign or accept the Order Documents, or otherwise confirm acceptance after being given a reasonable opportunity to review these Terms, and Quiver then accepts the Order under clause 11.

A person ordering for a company, partnership, trust or other organisation confirms that they have authority to bind it. A person under 18 may order only with the involvement and consent of a parent or guardian who accepts responsibility for the Order.

The version supplied or referenced in the Order Documents when we accept an Order applies to that Order. Electronic acceptance, notices and records may be used where legally effective.

 

4. Website access and acceptable use

We grant you a limited, revocable and non-transferable right to access the Website for lawful personal or internal business purposes, subject to these Terms.

You must not misuse the Website, interfere with its security or operation, introduce malicious code, scrape or harvest data using automated means without permission, impersonate another person, attempt unauthorised access, or use the Website to infringe rights or break the law.

We may take proportionate action to protect the Website, customers and our rights, including restricting access while investigating suspected misuse. We will act reasonably and restore access when the reason for restriction no longer applies.

 

5. Website content and availability

We use reasonable care to keep Website content accurate and current. Website content, including portfolio images, product examples, articles, guides, mock-ups and inspiration, is general information only and is not an offer, quotation or promise that a Product, service, design, price, timeframe or production slot is available. It is not professional, technical, legal or manufacturing advice and should not replace advice suited to your project.

We may maintain, update or temporarily suspend the Website. We do not promise uninterrupted availability, but a Website interruption does not remove obligations for an accepted Order or any right that cannot lawfully be excluded.

If you identify an error or accessibility problem, contact Quiver through the Website Contact link and we will take reasonable steps to assist.

 

6. Third-party platforms, tools and links

The Website may use or link to contact-form, hosting, email, social-platform, delivery or other third-party services. Their separate terms and privacy practices may apply when you choose to use them. A third-party link does not turn the Website into a direct ordering or checkout facility.

A link does not imply endorsement. We remain responsible for our own contractual obligations and cannot avoid a legal responsibility merely because a third party performs part of the Order.

 

7. Products, services and additional agreements

The Order Documents identify the Product or service, quantity, dimensions, substrate, colourway, file format, intended use, licence tier and other commercial details.

Quiver does not manufacture, warehouse, pack or physically ship physical products. Physical products are made, packed and dispatched by independent third-party production or fulfilment suppliers and delivered by independent postal, courier or freight carriers. Where Quiver accepts an Order as the seller, those third parties provide production and delivery services; they do not replace Quiver as the customer-service contact or remove any responsibility Quiver has under the Australian Consumer Law or other applicable law.

A commissioned surface-pattern project may also be governed by a Surface Pattern Design Client Agreement. A commercial Design Licence, wholesale arrangement or marketplace sale may include additional written terms. Those specific terms form part of the Order and prevail over these Terms only to the extent of a clear inconsistency.

Do not assume that purchasing a physical Product, sample or Digital Product includes a right to reproduce or commercially exploit its design. Any commercial permission must be express.

 

8. Product information and textile variation

We take reasonable care to describe and display Products accurately. Website descriptions and images are indicative portfolio information only; the description accepted in the Order Documents controls the Order. Colours can appear differently across screens, lighting conditions, print methods and substrates. Textile fibres and print or dye lots can also produce reasonable batch-to-batch variation.

A reasonable variation that is consistent with the Product description, approved sample and nature of textile production is not, by itself, a defect. This clause does not excuse a Product that materially fails to match its description, sample or an express representation.

If colour, repeat scale, hand-feel, abrasion rating, lightfastness, shrinkage, fire performance or another characteristic is critical, tell us before ordering and request a physical sample or written specification. Unless expressly stated, online images are not certified colour standards.

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9. Samples and batch matching

Samples are indicative of the relevant design and substrate but may come from a different production batch. For projects requiring a consistent batch, order the total expected quantity at one time and identify the requirement before acceptance.

Approval of a sample or proof confirms the matters reasonably visible or stated in that sample or proof. It does not waive statutory guarantees or responsibility for hidden defects, manufacturing faults or a material departure from the approved specification.

 

10. Prices, GST and other charges

Any price displayed on the Website is indicative only unless expressly stated otherwise. The final price is stated in the quotation or other Order Documents. Consumer-facing prices are in Australian dollars and include GST where GST is payable, unless clearly stated otherwise. Delivery charges, payment surcharges and other mandatory charges will be disclosed before you accept the Order Documents or make any required payment.

For international Orders, import duties, taxes and customs charges may be payable by you unless the Order Confirmation states that we will pay them. We will not describe an Order inaccurately for customs purposes.

If a genuine pricing or description error is discovered before an Order is accepted, we may correct it in the quotation or Order Documents. If it is discovered after acceptance but before dispatch or delivery, we will contact you and you may agree to the correction or cancel the affected Order for a full refund. We will not charge a higher price without your express agreement.

 

11. Placing and accepting Orders

A contact-form submission, email or other enquiry is a request for information only and is not an Order or an offer that Quiver must accept. After receiving an enquiry, Quiver may provide a written quotation, proposal, Product Information, estimated timing, payment requirements and other Order Documents. An Order is accepted, and a binding contract forms, only when Quiver expressly confirms acceptance in writing and any required deposit or payment has been received in cleared funds, unless the Order Documents expressly state another acceptance process.

Before acceptance, we may reasonably decline an enquiry or proposed Order because of availability, production capacity, delivery restrictions, an obvious error, suspected fraud, or an unlawful or technically unsuitable requested use. If payment has been taken for a proposed Order that we do not accept, we will promptly refund it.

You must review the Order Documents, delivery address, quantities, measurements, spelling and selected licence before accepting them or making any required payment.

 

12. Payment

You must pay the amount, by the method and at the time stated in the Order Documents. The Website does not take payment. We may provide a separate invoice or payment link through a third-party payment processor and do not ordinarily receive or store complete card details.

For staged or custom work, the Order Confirmation sets the deposit and milestone payments. We may pause work on reasonable notice while an overdue amount remains unpaid, but will not do so where the amount is genuinely disputed and you are working with us to resolve it.

Ownership or licence rights stated to arise on full payment do not arise until cleared funds are received, subject always to rights that cannot lawfully be withheld.

 

13. Availability and substitutions

Products are subject to availability. If we cannot supply an accepted Order, we will offer a reasonable alternative, revised timeframe or refund. We will not substitute a materially different fabric, substrate, colourway or design without your consent.

Natural fibres, artisan processes and small-batch manufacturing can create variations. Any permitted tolerance must be expressly stated on the Product Information or Order Confirmation and must remain consistent with the ACL.

 

14. Cut fabric, made-to-order and personalised Products

Fabric cut to length, made-to-order Products and personalised Products are produced for your Order. Check measurements and intended use carefully before ordering.

We do not accept voluntary change-of-mind returns for Products made, printed, cut to length or personalised to your specifications. If the Order has not been released to a third-party production or fulfilment supplier, contact us promptly and we will consider whether it can be changed or cancelled. Because a made-to-order Product can enter production quickly, a change or cancellation cannot be guaranteed once production begins, and reasonable costs already incurred may apply.

This does not affect remedies for Products that are faulty, unsafe, materially different from their description or otherwise fail to meet an applicable consumer guarantee.

 

15. Customer specifications and supplied materials

You are responsible for the accuracy and completeness of measurements, wording, artwork, files and other specifications you provide. We will use reasonable care in following them and will notify you if we identify an obvious inconsistency.

You warrant that you have the rights and permissions needed for material you provide and that our authorised use of it to perform the Order will not infringe another person’s rights or break the law.

For a consumer or protected small-business standard form contract, any responsibility under this clause is limited to loss reasonably caused by your breach and does not apply to the extent we caused or contributed to the loss.

 

16. Commissioned design projects

A quote or Order for a commissioned design states the brief, concepts, revisions, deliverables, approvals, fees and selected rights model. Unless the Order says otherwise, concepts, unused directions, working files, tools and methods are not deliverables.

Copyright ownership, exclusivity, royalties, production limits, permitted alterations, manufacturer access and portfolio use must be recorded in the Surface Pattern Design Client Agreement or another signed written agreement. Payment of a design fee alone does not transfer copyright.

If the project-specific agreement conflicts with these Terms, the project-specific agreement prevails for that project to the extent of the conflict.

 

17. Proofs, approvals and production

Where a proof is included, we will provide it in the format stated in the Order Confirmation. You must check design placement, scale, repeat, colour references, dimensions, spelling and other approval items.

Production begins after required approval and payment. Changes requested after approval may require a revised fee and lead time, which we will disclose for agreement before proceeding.

A screen proof is not a guarantee of exact printed colour. Where exact or critical colour is required, the Order should specify an approved strike-off, physical sample or recognised colour reference and the applicable tolerance.

 

18. Customer-requested changes and cancellation

For standard Products not yet dispatched, you may request cancellation. We will confirm whether cancellation is possible.

For Custom Products or services, you may request cancellation before completion. If work or production has not started, we will refund amounts paid less reasonable, non-recoverable third-party costs already incurred at your request. After work or production starts, you must pay only for work properly completed, calculated using the agreed milestones, rates or another reasonable basis, plus reasonable non-recoverable commitments made for the Order. Any cancellation amount is limited to our reasonable loss and costs, and we will refund any remaining balance. This is subject to the ACL and the applicable Order Documents.

A stated deposit is not automatically non-refundable. The treatment of the deposit is governed by this clause, the Order Confirmation and applicable law.

 

19. Production and delivery estimates

Production and delivery dates are estimates unless the Order Confirmation expressly states that a date is guaranteed. We will use reasonable care to meet stated timeframes and keep you informed of a material delay.

If a delay becomes material, we will offer reasonable options having regard to the circumstances, which may include a revised date, equivalent alternative or cancellation and refund for the affected part. Your ACL rights remain unchanged.

We are not responsible for delay to the extent it is caused by an event beyond our reasonable control, but we must take reasonable steps to minimise the effect and cannot charge for Products we do not supply.

 

20. Delivery, risk and title

We deliver to the address in the Order. You must promptly notify us of an address error. Any extra cost caused by a customer-requested redirection may be charged only after disclosure and agreement.

Risk in a physical Product passes when it is delivered to you or your authorised recipient at the agreed location. If you nominate an unattended safe place, risk passes when the carrier records delivery there, except to the extent loss or damage results from our or the carrier’s failure to exercise reasonable care.

Title to physical Products passes on full payment. This does not affect your right to reject or obtain a remedy for Products that fail a consumer guarantee.

 

21. Lost, damaged or incorrect deliveries

Contact us as soon as reasonably practicable if an Order is lost, damaged in transit or incorrect. Provide the order number and reasonable evidence, such as photographs, where available.

A request for prompt notification helps us investigate and is not a deadline that removes statutory rights. If we are responsible, we will arrange an appropriate remedy and bear reasonable return or redelivery costs as required by law.

 

22. International Orders

International delivery availability, estimated transit time and charges are stated in the Order Documents. Local customs authorities may inspect or delay a parcel.

Mandatory consumer protections in the destination country may apply despite the governing-law clause. Nothing in these Terms excludes them where they cannot lawfully be excluded.

Digital licence territories are determined by Part C or the Order Confirmation, not by the delivery destination.

 

23. Product care, testing and intended use

Follow the care instructions and any handling, storage, installation or end-use limitations supplied with the Product. Damage caused solely by misuse, incorrect care or use contrary to a clear limitation may not be a product failure.

Unless the Product Information expressly says otherwise, Products are not certified for safety-critical, medical, protective, marine, automotive, commercial upholstery, public-building, children’s sleepwear or fire-performance applications.

Tell us about a particular critical purpose before purchase so we can confirm whether the Product is suitable. Nothing in this clause excludes a guarantee of fitness for a purpose that you disclosed and reasonably relied on us to assess.

 

24. Australian Consumer Law guarantees

Our Products and services come with guarantees that cannot be excluded under the ACL. Goods must, among other things, be of acceptable quality, fit for disclosed purposes, match descriptions and samples, and satisfy applicable express warranties. Services must be provided with due care and skill, be fit for a disclosed purpose and be supplied within the agreed time or, if no time is agreed, within a reasonable time.

If goods have a major problem, you may reject them and choose a refund or a replacement of the same type, subject to the ACL. You may instead keep the goods and seek compensation for their reduction in value. In some cases, you may also be entitled to compensation for reasonably foreseeable loss or damage caused by the failure.

If a service has a major problem, you may cancel the affected service and receive a refund for the unprovided or affected part, allowing for a reasonable amount for work properly performed and capable of being used as expected. You may instead keep the contract and seek a reduction in price that reflects the problem.

If a problem is minor and can be fixed, we may choose a reasonable remedy and will provide it free of charge within a reasonable time. Depending on the circumstances, this may include correcting, repairing or replacing a digital file or physical Product, restoring access, re-performing an affected service or providing another remedy permitted by law. Further ACL remedies may apply if we cannot or do not fix the problem within a reasonable time.

Nothing in our change-of-mind, Custom Product, sale or clearance item, sample, variation, care or Digital Product wording limits these rights.

Our separate Returns, Refunds and Remedies Policy explains these rights and the request process in more detail. It should be read with these Terms and the applicable Order Documents. If there is an inconsistency, mandatory rights under the ACL prevail.

 

25. Voluntary change-of-mind policy

We do not offer change-of-mind returns. This does not affect rights and remedies under the Australian Consumer Law.

 

26. Returns, refunds and remedies procedure

To request a return or remedy, contact Quiver through the Website Contact link or the customer-support details in the Order Documents. Provide your name, order or invoice number, the Product or service concerned, a clear description of the issue and reasonable proof of purchase. Where useful, include photographs, screenshots or relevant files; supporting material can speed up assessment but does not replace or restrict your legal rights.

Allow us a reasonable opportunity to assess the Product, digital file or service and confirm the appropriate remedy. Do not return a physical Product to Quiver or any production or fulfilment supplier before we provide instructions, unless waiting would be unreasonable. Quiver does not operate a factory, warehouse or dispatch facility. We will provide the correct return address, which may be a third-party facility, or arrange collection, repair or replacement as appropriate.

There is no fixed short return period for an ACL claim. Contact us as soon as reasonably practical after discovering a problem. A faulty physical Product does not need to be in its original packaging. If we confirm a problem, we will reimburse reasonable return costs. For a large, heavy or difficult-to-remove Product, we will arrange collection or pay reasonable collection costs where required by law.

If an assessment finds no problem for which we are responsible, we may require you to pay reasonable inspection or collection costs, but only after giving you a reasonable estimate of those costs.

Where you are entitled to a refund, we will use the original payment method unless you agree to another method. We will initiate an approved refund promptly, usually within five Business Days after entitlement is confirmed and any required return is received. Your bank or payment provider may take additional time to process the credit. We will not require store credit instead of a refund where the law gives you a right to a refund.

 

27. Digital Products and access

The change-of-mind rules for Digital Products and stock Design Licences are set out in clause 25. Contact us if a digital Product is corrupted, incomplete, the wrong item, materially different from its description or cannot perform as represented when used with the disclosed technical requirements. We may ask for reasonable information and troubleshooting that does not cause material inconvenience.

An accepted Order for a Digital Product grants only the licence described in the applicable licence terms and Order Documents. Copyright and other intellectual property are not transferred unless a signed written assignment expressly states the transfer and its legal requirements are met.

We will provide the stated file format and access method. You are responsible for checking listed software and technical compatibility before accepting the Order Documents. Contact us if a file is corrupt, incomplete, materially different from its description or inaccessible despite meeting stated requirements.

Downloads may be watermarked, linked to an account or subject to a reasonable download limit for security. We will provide reasonable access to a purchased file during the stated access period and assist with genuine access problems.

 

28. Design Licence conditions

A Design Licence is limited to the products, uses, production quantity, sales channels, territory, term and exclusivity expressly stated on the Product Information, in the Order Confirmation or in a licence schedule. It is non-exclusive unless expressly stated otherwise and begins only after full payment.

A personal-use licence does not permit manufacture for sale, commercial promotion or use for a client. A commercial licence permits only the commercial activities expressly identified in the licence. You may provide production files to an authorised contract manufacturer solely to make authorised products for you and must take reasonable steps to keep the files secure.

Unless expressly permitted, you must not resell or distribute a design file as a standalone asset, sublicense it, upload it to a print-on-demand or stock platform, offer fabric by the metre, create a confusingly similar design as a trademark or design right, use the design or file to train an artificial-intelligence model, or represent that you created or own the underlying design.

Copyright remains with us or the identified rights owner unless a signed written assignment expressly transfers it. Moral rights are not assigned and any consent concerning them must be specific and reasonable.

If a purchase or Design Licence is cancelled and refunded, the associated licence ends from the effective date of cancellation unless we agree otherwise in writing. From that date, you must stop new use, copying, distribution and manufacture using the design and delete or securely archive supplied files as directed. The treatment of Products already lawfully manufactured, committed production runs and records retained for legal or compliance purposes will be stated in the written cancellation or settlement. This is subject to the ACL.

 

29. Intellectual property

We or our licensors own intellectual property in the website, Product imagery, textile designs, patterns, artwork, branding, proofs, templates and Digital Products, except for material identified as customer-owned or third-party material.

Buying a physical Product does not grant a right to reproduce the design, manufacture copies, scan or extract artwork, sell design files, register the design or branding, or use it outside ordinary ownership and use of that physical Product.

Permitted commercial use of a design must be expressly granted in an Order Confirmation, licence schedule or separate written agreement. All rights not expressly granted are reserved, subject to applicable law.

 

30. Reviews, photographs and customer content

If you submit a review, project photograph or other content for publication, you confirm you have the right to do so and grant us a non-exclusive, worldwide, royalty-free licence to display and reproduce it for the purposes you reasonably contemplated when submitting it.

We will not materially edit the meaning of a review. We may decline or remove content that is unlawful, misleading, discriminatory, infringing, confidential or unrelated, but will not suppress genuine negative feedback merely because it is negative.

For identifiable people, private premises or client projects, obtain necessary permissions before submission. You may withdraw permission for future marketing use by contacting us, although existing printed material may continue until exhausted where reasonable.

 

31. Privacy and communications

We handle personal information as described in our Privacy Policy at [PRIVACY POLICY URL]. This may include using service providers for payment, hosting, analytics, fulfilment, delivery and customer support.

Transactional communications about an Order are necessary to perform the contract. Marketing communications are optional and must provide an effective unsubscribe method. Acceptance of these Terms is not consent to unrelated marketing.

If the Privacy Act 1988 (Cth) applies to us, our Privacy Policy and practices must comply with the Australian Privacy Principles and applicable data-breach requirements.

 

32. Promotions, discounts and gift cards

Promotion-specific terms are disclosed with the offer and form part of these Terms. We will not retrospectively change a promotion already applied to an accepted Order.

Discount codes cannot be exchanged for cash and may be limited to one per Order if disclosed. Any gift cards must comply with applicable minimum-expiry and fee rules.

 

33. Liability

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, infringement of another person’s intellectual property, breach of confidentiality, or a statutory right that cannot lawfully be excluded or limited.

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the contract was made. This does not exclude reasonably foreseeable loss recoverable under the ACL.

Where the ACL permits liability for a non-consumer supply to be limited, our liability may be limited, at our option, to resupplying the services or paying the cost of resupply, or replacing, repairing or paying the cost of replacing or repairing goods. This limitation does not apply where it would be unfair, unreasonable or unlawful.

 

34. Complaints and disputes

Please first contact Quiver through the Website Contact link or the customer-support details in the Order Documents and provide the Order number, if applicable, and details of the issue. We will handle the complaint fairly and respond within a reasonable time.

Both parties will act reasonably and try in good faith to resolve the dispute. This clause does not prevent either party from seeking urgent relief, exercising an ACL right, contacting a consumer regulator or bringing a claim in a court or tribunal.

Where appropriate, the parties may agree to mediation through an independent mediator before litigation. Mediation is voluntary unless separately agreed after the dispute arises.

 

35. Changes to these Terms

We may update these Terms for future Website use and future Orders by publishing a revised version and effective date. The version supplied or referenced with an accepted Order applies to that Order and does not change unless both parties agree or a change is required by law.

If a change affects an ongoing subscription or continuing service, we will give reasonable advance notice and a reasonable right to cancel without penalty where the change is materially detrimental and not required by law.

 

36. General

If a provision is unlawful or unenforceable, it is read down to the minimum extent necessary or severed, and the remaining provisions continue.

A delay in exercising a right is not a waiver. A waiver must be clear and applies only to the specific circumstance.

We may engage manufacturers, printers, fulfilment providers and other subcontractors, but remain responsible for our contractual obligations. Neither party may transfer an Order in a way that materially prejudices the other without consent, not to be unreasonably withheld.

These Terms and the accepted Order documents record the agreement about the Order, but do not exclude representations or rights that cannot lawfully be excluded.

 

37. Governing law

These Terms are governed by the laws of Queensland, Australia. The courts and tribunals of Queensland have non-exclusive jurisdiction.

This clause does not prevent a consumer from relying on mandatory laws or commencing a claim in a forum available under applicable consumer law.